Helpful Tips

Shopify Customer Service: Top 4 Ways To Connect

May 24, 2024

Shopify is one of the leading platforms when it comes to E-commerce, millions of people use it for their online businesses. It is known for its user-friendly interface, easy-to-use platform, and many templates that almost everyone can use.

But, as with every software, Shopify has errors, and everyone wants them fixed. You might need help with billing, some of the features need to be fixed, you have questions about plug-ins and many more, here is where Shopify customer service comes in.

To get the best out of customer service, you need to go to the Shopify help center page, after that just log in to your store. After signing in, you can get help for a wide variety of problems, such as:

  • Store Setup and Configuration
  • Theme Customization
  • App Integration
  • Order Management
  • Product Listings
  • Domain Issues
  • Shipping Setup
  • Account and Billing
  • Performance and Technical Issues

Mostly, the information from the help center is enough for you to fix many of your problems, but if there is something that you can’t find, or the articles are not helpful, there are many other ways to get the information you want. Here are some ways to get in touch with Shopify customer services.

Shopify customer service

How to Get in Touch with Shopify Customer Service: 4 Ways

Support Chat

If you need urgent help, consider using the customer support chat option. First of all, select the “chat with agent” option in the help center. These agents are dedicated to helping you, they have 24/7 chats, and they assist you in real-time. If you want immediate help, and can’t wait to request a callback, this is the method for you. You can get assistance with many problems this way, such as:

  • Payment issue
  • Customers issues
  • Order number issue
  • Domain issues
    And many more.

Shopify Callback Request

If you’ve ever wondered about calling Shopify support by yourself, sorry to break it to you, but you can’t, but they can call you. With this option, you can request a call from one of the agents. Even though this is not 24/7 or immediate support, the assistant will call you as fast as possible. You can use this method if your question is more in-depth, you prefer to call rather than text and you have some time to spare.

Send an Email to Shopify

If your question or problem doesn’t need immediate attention, you can leave a message to the Shopify email address. In this case, an agent will answer your question as soon as possible. You can use this method if you don’t like to call, have spare time, and want to receive your answer in a timely manner. My advice would be to save this option for non-urgent times.

Shopify Customer Community

With the Shopify community, you can get information from experienced Shopify users who have the same problem as you. This is great because you get information from personal knowledge, and also create real-life bonds with fellow users.

customer community

Don’t forget that MyDataNinja has its own customer community for early releases and new information.

More Ways to Get the Help You Are Looking For

Help Center

We’ve already covered this, but again, the help center is one of the best and easiest ways to get the assistance you are looking for. Greatly managed space, with advice from Shopify itself, what more could you ask for? Also, these articles are designed to give you maximum assistance with low effort.


The Shopify discussion forum is a great way to exchange information. There you will see users like Sopify veterans to newbies. Creating connections with your fellow users and sharing tips may be some of the greatest ways to acquire necessary information.

Video Tutorials From Shopify

Shopify created some video tutorials for people who don’t like to read. I personally, prefer reading, but sometimes just watching a short and informative video about the problem you have must be amazing.


To sum it up Shopify has millions of daily users, and they are a no-joke company when it comes to supporting and helping their users. All the agents are well-trained, knowledgeable and nice, they are always concentrated on the problem and trying to give you the best possible manner. They also have quite a fast reply rate.

Ultimately Shopify gives you a couple of different methods to get the assistance you seek, like call requests, sending emails, 24/7 real-time support, and customer forums, but they also offer information assistance, for instance greatly managed customer community services, video tutorials, and very helpful help centers. Whether you are a beginner or a pro, Shopify is the place where you can create and run your successful online business.

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